Faucet Arena
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Something wrong? Here is how to get it fixed.

There is no ticket system and no chatbot: you write to a person and a person writes back. Include what each section asks for and it usually takes one reply instead of four.

Four things that answer most questions faster than we can

Cash from offers is held 14 daysYour wallet page shows available and clearing separately, with the exact release date on every pending entry. If the money is in clearing, it is on its way and nothing is wrong.
Points reset every Sunday, cash never doesAn empty leaderboard on Monday morning is the season restarting, not a lost balance. Your Cash Points are untouched by the reset.
A prize lands in your balance, not in your wallet appSeason prizes are credited as Cash Points when the season closes. You withdraw them whenever you like, through the same wallet page as everything else.
An empty offers or PTC page is not a faultInventory comes from advertisers and sometimes there is none, especially for smaller countries. Nothing is lost while it is empty.

The full rules cover the awkward cases in plain English, and the privacy policy says exactly what we hold and for how long.

Pick what happened

An offer did not credit

The most common one, and usually the partner rather than us.

Include in your message
  • The name of the partner, shown on the offerwall card you used
  • The date and roughly the time you completed it
  • What the offer asked you to do
  • A screenshot of the confirmation, if the partner showed one

Some categories take hours to confirm, and anything with a trial period can take days. If it still says Checking after a week, write in.

Write about this

A withdrawal has not arrived

Check the wallet page first: cash inside its clearing period is not withdrawable yet, and that is the usual answer.

Include in your message
  • The amount and the date you requested it
  • The FaucetPay email on your account
  • Whether the wallet page shows it as sent, failed or still queued

Withdrawing more than 25 USDC within 24 hours sends the request to a person first, which can add a day. That is a rolling daily total, not a single request.

Write about this

Appealing a suspension

You get one appeal, answered in writing. Tell us what you think happened rather than only that it is unfair: it makes a real difference to how fast this moves.

Include in your message
  • The email on the account
  • Whether anyone else uses your device or your network
  • Whether you were using a VPN, a proxy or an emulator

We do not publish the exact signals that flag an account. Explaining them would only help the people we are keeping out.

Write about this

Your data, or deleting your account

Access, correction, deletion, portability. Answered within 30 days, usually much sooner.

Include in your message
  • The email on the account
  • What you want: a copy, a correction, or deletion

Withdraw your balance before asking for deletion. Deleting the account forfeits anything not withdrawn, and we cannot restore it afterwards.

Write about this

Reporting someone, or a bad ad

Multiple accounts, an offer that asks for something it should not, or an advert that does not belong here.

Include in your message
  • What you saw and where
  • A nickname or a link, if you have one

Reports are read. They are not answered individually unless we need more from you.

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Advertising with us

You can build a campaign yourself on the promote page. Write to us only to top up your advertiser balance, which is still done by hand.

Include in your message
  • The amount you want to add to your balance
  • The email on your account

Every campaign is reviewed by a person before it goes live, usually the same day. If it is rejected, the budget goes straight back to your balance.

Write about this

What we cannot do

Support · Faucet Arena